FAQs

How do I contact Customer Support?
For website and order inquiries, please send an email to support@ylzshop.com.

My Order says Delivered but it is not in my mailbox?
If your order is marked as Delivered but you have not yet received it please allow 2-3 days for carrier to complete delivery. If after 2-3 Days your package still hasn’t been delivered please contact USPS or Visit your local post office for more information.

What do I do if my order was incorrect or if something was missing from my order?
If your order is incomplete or incorrect please send an email to support@ylzshop.com and our customer service team will assist you.

How should I check to see if my order was placed?
Once your order is complete, a confirmation email will be sent to the email you entered when you placed your order.

How should I check to see if my order was placed?
Once your order is complete, a confirmation email will be sent to the email you entered in checkout.

Do you ship to countries outside of the U.S.?
Yes, we ship internationally!

How can I track my order?
Once your order is shipped, you will receive a confirmation email/sms with all details in your order, including a tracking number. Please allow 2-3 Days for tracking info to update..

How can I return/exchange something?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email us at support@ylzshop.com for further assistance.

How can I change or cancel my order?
Unfortunately once an order is placed it cannot be canceled, if you wish to change your order please reach out to support@ylzshop.com for assistance.